The Leader’s Toolbox: Basic Human Needs and Conflict in the Workplace

(Author: Jessica Rabbers)   Abstract This paper explores ten published articles that discuss research and expert opinion on leadership needs for conflict resolution. Primary focus is given to conflict resolution tools, and basic human needs education for leaders. Bolton (1979) investigates the importance of communication skills. Burton (1990) examines how conflict can be managed from a human needs theory approach. Cancialosi, C. (2014) educates how effective leadership tools and approaches to conflict resolution help leaders to thrive during change. Cufaude (2005) examines how leaders can develop their leadership style to…

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